At Springwest Academy, we understand the importance of good mental health and aspire to create and nurture an environment where students are able to share their feelings and concerns and are listened to. We will take action whenever necessary and we are committed to ensuring our students and their families are aware of the support available to them. 

Our pastoral offer is strong, with every year group having an Achievement Coordinator and a dedicated Pastoral Mentor, who is available to students, supporting their emotional wellbeing and addressing their safeguarding needs. 

The pastoral mentors for each year group are:

Year 7: Debbie Yearsley (d.yearsley@springwestacademy.org)
Year 8: Natasha O'Reilly (n.oreilly@springwestacademy.org)
Year 9: Sharon Royans (s.royans@springwestacademy.org)
Year 10: Lucy Austin (l.austin@springwestacademy.org)
Year 11: Karla Paterson (k.patterson@springwestacademy.org)

Support for Students

You may find the following sources supportive in times of need.

Think ninja

Think Ninja is a free mental health app that offers students tips and advice on coping in times of need. 

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Hounslow Youth Counselling Service offer free support to 11-25 year olds. Just pick up the phone to HYCS to request free 1-2-1 counselling support if you are 11-25 and live, study or work in Hounslow Borough. Call us on 020 8568 1818 or find out more from their website.

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If you need urgent help text  85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.


Information, support and signposting service for young people under 25 on sexual health. Also run a confidential enquiry service via the Brook website.

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Honest information about drugs and drug use.

Call 0300 123 6600 Call FRANK 24 hours a day, 7 days a week.

Text 82111. Text a question and FRANK will text you back.


Call, log on for instant chat or email. This is always answered by trained counsellors. Calls are free from all mobile networks.


0808 808 2008 (Area served London)

Helpline providing culturally sensitive support to Muslim youth under the age of 25. Outreach services including family mediation, face to face counselling and befriending. See www.myh.org.uk for more information.


Runaway Helpline is here if you are thinking about running away. You can also contact the Helpline if you are worried that someone else is going to run away or if they are being treated badly or abused.You can call or text for free, 24 hours a day. It’s all confidential.

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Counsellors available until 10pm every day. Free, safe and anonymous online counselling for young people. Visit their website here.

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The Mix – 0808 8080 4994

Online guide to life for 16-25 year-olds in the UK. Emotional support is available 24 hours a day. On the website, you can chat about anything you like on their moderated discussion boards and live chat room.

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ChatHealth (Advice for Teens in Hounslow) – Text: 07507 333 176, Website

This service is provided by the Hounslow school nursing service for all young people aged 11-19. You will get a reply within 24 hours from an NHS School Nurse between 9:00am and 4:30pm, Monday to Friday (except bank holidays).


PAPYRUS (prevention of young suicide) – HOPE Line UK 0800 068 4141

Confidential help and advice to young people and anyone worried about a young person

Website: www.papyrus-uk.org.

Support for Families

You may find the following sources supportive in times of need.



Feltham Food Bank  (Sun 09:30 – 11:30)

Eldridge House, 102 Hounslow Road, Feltham, TW14 0AX

07448 831 297


Feltham food bank


Food Storehouse (Thu 10:00 – 12:30 Term Time only Sat 10:00 – 12:00)

Riverside Vineyard Church, Air Park Way, Feltham, TW13 7LX

020 8890 2626


Feltham food storehouse


St Paul’s Church Food Bank (Wed 10:00 – 11:30)

Bath Road, Hounslow West, TW3 3DA

020 8581 5537


Hounslow food bank


Bridgelink Food Bank (Thu 09:30 – 11:30)

Bridgelink Community Centre, Summerwood Road, Isleworth, TW7 7QR

020 8891 6820


Isleworth food bank


Hounslow Community Foodbox (Tue to Fri 10:00 – 13:00 Sat 10:00 – 12:00)

Brickfield Community Centre, Brickfield Close, Brentford TW8 8JN

07718 263 614 or 07850 402 419


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Money Advice

National DebtlineCall 0808 808 4000 for free confidential and independent advice on how to deal with debt problems.

Government PensionsThe pension service provides a wide range of information about the state pension, pension credits, winter fuel payments and related benefits. Call 0800 731 7898.

step Change Debt Solutions

Debt management plan (DMP); Individual voluntary arrangement (IVA); Debt relief order (DRO); Bankruptcy; Equity release; Mortgages.

0800 138 1111 – 8am to 8pm Monday to Friday and 9am to 3pm on Saturday.

thames Bank Credit Union

Source of affordable credit, without the need for personal guarantees; friendly and personal customer service of the highest standard.

0208 756 3865 Monday – Friday, 8 – 4 (closed after 12 noon on Wednesdays).

Money HelperFree and impartial money advice.